Why choose Jupiter?
How we work
To help you with your initial enquiry we need a drawing. This can be in electronic format, by fax or sketched on the back of a serviette. Once we have received this we will contact you to discuss your project in more detail by discussing floor constructions, your chosen heat source and floor finishes.
Once we have fully understood your project we then create a detailed quote, floor by floor, room by room. As well as the quote you will receive a proposal document which outlines the system and controls that is designed specifically for your project. We aim to provide quotes within 48 hours.
Usually, customers respond to discuss their quote and proposal. This may involve changing floor constructions of informing us of different floor finishes. Once agreed, a firm quotation is then provided.
Once you choose to go ahead with us we carry out a site visit and create layout drawings indicating manifold positions and number of circuits. We also advise your other trades as to what is needed to ensure an easy installation i.e. plumber, electrician, tiler.
Delivery – supply and fit
If you choose to use our In House installation team we will arrange delivery and installation dates around your project plan. Once dates are agreed our Installation Manager will contact you or your site manager to discuss further details such as off loading and storage. If we can’t commission your system after we have installed we will come back when the heat source is installed and running.
Delivery – supply only
If you choose just to order product from us and not to use our In House installation team we can provide you with on site training, tools for the job, a comprehensive installation DVD and telephone support if required. Not only that we still make sure that your deliveries are arranged around your project program.
Our supply and fit systems include 1 year free on call support from completion of installation. After 1 year you can take up our Call Out Program which continues the cover should you have any problems.